Welcome to Adams Travel. These Terms & Conditions govern the use of our website and the booking of our coach and minibus hire services. By accessing our website or making a booking with Adams Travel, you agree to be bound by these Terms & Conditions. Please read them carefully before confirming your reservation.
1. About Adams Travel
Adams Travel
Unit 6 Almaworks
Darlaston Road
Wednesbury
West Midlands
WS10 7TG
Telephone: 0800 8786555
Email: [email protected]
2. Booking Confirmation
A booking is only confirmed once Adams Travel has:
- Accepted your booking request.
- Confirmed availability.
- Received any required deposit or payment.
- Issued a booking confirmation.
Until written confirmation has been provided, no booking shall be considered guaranteed.
3. Quotations
All quotations are:
- Subject to vehicle availability.
- Based on the information supplied at the time of enquiry.
- Valid for the period stated in the quotation.
- Subject to revision if travel dates, collection points, passenger numbers, waiting times, or destinations change.
Quotes may also change due to significant increases in fuel prices, government charges, tolls, or other unavoidable operating costs before booking confirmation.
4. Payment Terms
Payment requirements will be confirmed at the time of booking.
Depending on the booking, Adams Travel may require:
- A deposit to secure the reservation.
- Full payment before the date of travel.
- Immediate payment for short-notice bookings.
Failure to make payment by the agreed due date may result in cancellation of the booking.
5. Booking Changes
If you wish to amend your booking, please contact Adams Travel as soon as possible.
We will make every reasonable effort to accommodate changes, including:
- Collection or drop-off locations
- Passenger numbers
- Travel dates
- Departure times
- Destinations
- Additional stops
Changes may be subject to additional charges depending on vehicle availability, mileage, driver hours, or operational requirements.
6. Cancellation Policy
If you need to cancel your booking, please notify us as soon as possible.
Cancellation charges may apply depending on:
- The notice provided before travel.
- Vehicle allocation.
- Driver scheduling.
- Costs already incurred.
Refunds, where applicable, will be processed using the original payment method where reasonably possible.
7. Passenger Responsibilities
Passengers are expected to:
- Follow all instructions provided by the driver.
- Treat the vehicle with respect.
- Wear seatbelts whenever legally required.
- Avoid behaviour that may distract the driver.
- Avoid causing damage to the vehicle.
- Leave the coach in a clean and tidy condition.
Any passenger behaving in a dangerous, abusive, threatening, or illegal manner may be refused travel or asked to leave the vehicle without refund where appropriate.
8. Alcohol, Smoking & Illegal Substances
Smoking, including electronic cigarettes and vaping where prohibited by law or company policy, is not permitted on any Adams Travel vehicle.
Passengers must not:
- Consume illegal drugs.
- Carry prohibited substances.
- Engage in unlawful behaviour.
- Endanger other passengers or the driver.
Alcohol consumption may only be permitted where agreed in advance and where legally permitted.
9. Damage to Vehicles
The person making the booking may be held responsible for damage caused by passengers during the hire period.
This includes, but is not limited to:
- Interior damage
- Broken fittings
- Excessive cleaning requirements
- Deliberate vandalism
- Damage caused by negligence
Repair or cleaning costs may be charged where appropriate.
10. Delays
While Adams Travel always aims to operate services on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Traffic congestion
- Road closures
- Accidents
- Severe weather
- Diversions
- Vehicle breakdowns
- Emergency situations
We will make every reasonable effort to minimise disruption and complete your journey safely.
11. Vehicle Substitution
In exceptional circumstances, Adams Travel reserves the right to substitute a booked vehicle with another vehicle of similar or greater capacity where necessary due to maintenance, operational requirements, or unforeseen circumstances.
12. Driver Hours & Legal Compliance
All journeys are operated in accordance with applicable UK transport legislation, including driver hours and rest period regulations.
If your itinerary requires additional waiting time or exceeds legal driving limits, additional drivers, overnight accommodation, or revised schedules may be required. Any associated costs will be discussed before travel where possible.
13. Luggage
Passengers are responsible for ensuring that luggage is:
- Clearly identifiable.
- Suitable for transport.
- Within reasonable weight and size limits.
Adams Travel cannot guarantee space for excessive luggage unless this has been agreed at the time of booking.
Passengers should notify us in advance if travelling with:
- Wheelchairs
- Pushchairs
- Sports equipment
- Musical instruments
- Large suitcases
- Bulky items
14. Lost Property
Any property found on our vehicles will be retained for a reasonable period where possible.
If you believe you have left an item behind, please contact us promptly with:
- Your booking details.
- Date of travel.
- Vehicle information (if known).
- Description of the item.
While we will make every reasonable effort to locate lost items, Adams Travel cannot guarantee recovery and accepts no responsibility for lost or unattended belongings.
15. Accessibility
Adams Travel aims to provide accessible transport wherever reasonably possible.
Please inform us before booking if any passenger has:
- Mobility requirements.
- Wheelchair requirements.
- Additional assistance needs.
- Medical equipment requiring accommodation.
Providing advance notice allows us to allocate the most suitable vehicle.
16. Children's Travel
Children must travel in accordance with current UK safety legislation.
Parents, guardians, schools, or group organisers remain responsible for supervising children throughout the journey unless otherwise agreed.
17. Events Beyond Our Control
Adams Travel shall not be liable for delays, cancellations, or failure to perform our services where caused by circumstances beyond our reasonable control, including but not limited to:
- Extreme weather
- Flooding
- Fire
- Industrial action
- Terrorist incidents
- Government restrictions
- Pandemics
- National emergencies
- Road closures
- Civil unrest
18. Limitation of Liability
Nothing within these Terms & Conditions limits liability where such limitation would be unlawful.
To the fullest extent permitted by law, Adams Travel shall not be liable for:
- Indirect losses.
- Consequential losses.
- Loss of business.
- Loss of profits.
- Missed appointments caused by events beyond our reasonable control.
- Loss or damage to passenger property unless caused by our negligence.
Our total liability shall be limited to the value of the booking except where otherwise required by law.
19. Website Use
The content on this website is provided for general information only.
You agree not to:
- Misuse the website.
- Attempt unauthorised access.
- Copy website content without permission.
- Introduce malicious software.
- Use the website for unlawful purposes.
All website content, logos, branding, text, graphics, and images remain the property of Adams Travel unless otherwise stated.
20. Privacy
Any personal information collected by Adams Travel will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Contact Us
If you have any questions regarding these Terms & Conditions or require further information about our services, please contact:
Adams Travel
Unit 6 Almaworks
Darlaston Road
Wednesbury
West Midlands
WS10 7TG
Telephone: 0800 8786555
Email: [email protected]
We are committed to providing safe, reliable, and professional coach and minibus hire services, and we thank you for choosing Adams Travel.
